Delete your Capychat account

1. Open Capychat.
2. Tap Us, then the gear icon to open Settings.
3. Under Account, tap Delete account and confirm.

Deletion starts right away and finishes in the background.

If you no longer have the app or can’t sign in, email hello@halfwind.studio from the address you use with Apple or Google sign-in, and include:

• Your nickname and four-digit tag (shown in Settings under Account, for example Sam#1234).
• How you signed in: Apple, Google or as a guest.
• Your partner’s nickname, if you were paired.

We may ask for more details to confirm the account is yours before we delete it, and we will reply when it is done. Guest accounts have no email on file, so we can only delete one if the details clearly identify it.

Email a deletion request

• Your account, sign-in records, profile, nickname and birthday.
• Your shared room: drawings, daily and card answers, check-in photos and captions, special dates, moods, decor, gifts, Chime activity and the shared yuzu basket.
• Your devices, push and widget tokens, your Plus record and your yuzu purchase records. We also ask RevenueCat to delete your customer record.

Your partner keeps their own account and is unpaired, and the shared room is gone for both of you. Records left from an earlier pairing that you closed by unpairing can be deleted on request by email. Copies may remain for a limited time in backups and logs kept by our service providers before they are removed. Support emails are kept only as long as we need them; ask us and we will delete them too.

Deleting your account does not cancel Capychat Plus. Cancel it in your App Store account settings or in Google Play under Payments and subscriptions. Apple and Google keep their own purchase records.